Terms and conditions

1 Scope

These general terms and conditions apply to all tutoring and coaching services of Coaching Institute St. Gallen GmbH, Rorschacher Strasse 286, 9016 St. Gallen, Switzerland («Coaching Institute», «we»). They apply to students and pupils as well as to anyone who pays the invoice (together «you»).

Deviating agreements only apply if we have confirmed them in writing (email is sufficient).

2 Conclusion of the contract

The contract is concluded when you accept these terms during onboarding or when the first lesson takes place. The consultation and our quote are free and non-binding.

If you are under 18, a parent or legal guardian concludes the contract and pays the invoice.

3 Services

We match you with a coach and organise the lessons. Our focus is one-to-one. On request we also teach small groups of 2–3 people.

• A lesson lasts 45 minutes. Your coach's preparation is included in the price. If something requires an unusual amount of preparation, such as exams compiled specifically for you, we tell you transparently in advance and only charge for it if you agree.
• Lessons take place online or in person, as agreed.
• We support your learning to the best of our knowledge. We cannot guarantee that you will pass an exam or achieve a particular grade.
• We may change your coach if necessary, for example due to illness or at your request. We will let you know beforehand.
• Coach + Clio: for subjects you take with us in coaching that are also available in Clio, our learning platform, you can receive a discount on Clio on request (usually 50 %). This requires that you take at least 4 double lessons (8 × 45 minutes) of coaching within 6 months after the discount is activated. Otherwise we may charge the discount granted afterwards. If you have bought a module in Clio at the regular price (not with the Coach + Clio discount), you receive 25 % off your first coaching session. Clio's terms of use apply in addition.

4 Prices and invoicing

A 45-minute lesson costs CHF 89 to CHF 139, depending on level and scope. We agree your price with you before you start, usually verbally during the consultation. There are no subscriptions. Packages are only agreed individually with you or your parents; the agreed conditions then apply.

• We charge for lessons actually held and for lessons cancelled late (section 5).
• Longer or shorter sessions are charged pro rata in steps of 15 minutes.
• Group lessons: price per person as quoted.
• You receive the invoice monthly in arrears by email, in the first days of the following month (e.g. early October for September).
• We announce price changes at least 30 days in advance. Lessons already agreed keep the old price.

5 Appointments and cancellations (24-hour rule)

You can cancel or reschedule a lesson free of charge up to 24 hours before it starts. If you cancel later or do not show up, we charge the full lesson.

• How to cancel: directly with your coach or with us, in writing by message or email. What counts is the time your cancellation arrives.
• Monday lessons: the deadline also runs over the weekend. For a lesson on Monday at 10 am you must cancel by Sunday at 10 am.
• Lateness: if you are late, the lesson still ends at the agreed time and is charged in full. Your coach waits 15 minutes.
• Illness and emergencies: in case of sudden illness or an emergency we may waive the charge as a goodwill gesture. We decide case by case; there is no entitlement. Please cancel as early as possible.
• Groups: if one person cancels a group lesson late, their share is charged. The lesson takes place for the others.
• Coach cancels: if your coach cancels at short notice, there is no charge for you. We offer you a new date as soon as possible.

6 Payment

Invoices are payable without deduction within the period stated on the invoice (usually 14 days), by bank transfer or QR bill.

• After the due date we first send you a free reminder. From the second reminder we charge a CHF 20 reminder fee.
• If invoices remain unpaid despite reminders, we may suspend further lessons until payment is made.
• Whoever pays the invoice (e.g. parents) is jointly liable with the person taught for payment.

7 Your cooperation

For coaching to work, bring your materials and prepare as agreed. Keep your contact and billing details up to date.

8 Non-solicitation

If, during the contract or up to 12 months afterwards, you arrange paid lessons directly with a coach we introduced to you, outside the Coaching Institute, you owe us a placement fee of CHF 500.

9 Liability

We are only liable for damage caused intentionally or through gross negligence. Liability for slight negligence, consequential damage and failed exams is excluded to the extent permitted by law.

10 Data protection

We process your personal data only to organise and invoice the coaching. We only pass it on where necessary for the coaching: to your coach, to our accounting software (AbaNinja) and to technical service providers such as hosting, email delivery and spam protection. Details are in our privacy policy.

11 Termination

You can end the coaching at any time in writing, without notice period. Lessons already held and lessons cancelled late (section 5) are charged. We may also end the contract at any time.

12 Final provisions

• We notify you of changes to these terms by email at least 30 days in advance. If you do not object within this period, they are deemed accepted.
• If any provision is invalid, the remaining provisions remain valid.
• Swiss law applies. Place of jurisdiction is St. Gallen, unless the law mandatorily provides otherwise.